policy

This page tells you the policies we abide by with each service on this website (our site). Please read these policies before booking an appoitment.
Booking Hours
Tuesday – Saturday: 9 AM – 7 PM
Closed: Mondays & Sundays
(Bookings on request)
Location
8 Cody Road, London, E16 4SR
Contact
WhatsApp: +44 7856 413523
Email: isongsbeautyuk@gmail.com
Instagram & Facebook: @isongbeautyuk
Direct messages are monitored 24/7
POLICIES (Please Read Before Booking)
Add-Ons
Please select all required add-ons when making your booking.
Example: If your hair will be dropped off late, add an “Emergency Appointment” to your
booking.
Want multiple add-ons? Message us on WhatsApp first.
Extra Charges
Additional fees apply for the following:
Appointments before 11 AM or after 5 PM
Hair dropped off less than 4–5 days before your appointment
Emergency or last-minute bookings
Late arrivals
Emergency Appointments
Need a last-minute or out-of-hours slot?
Please message us on WhatsApp to check availability before booking.
Cancellations & Rescheduling
You can reschedule free of charge up to 48 hours before your appointment
No-shows and late cancellations may result in booking restrictions
Update your appointment via your confirmation email or WhatsApp
Payments
A non-refundable deposit is required via PayPal or Square to secure your booking
Remaining balance payable by cash or bank transfer after appointment
If paying cash, please bring the exact amount — no leaving to withdraw nearby
Hair Drop-Off
Hair must be dropped off 4–5 days before your appointment
You can post your hair or hand it in. Drop-off instructions will be emailed after booking
Drop-off box is available 24/7 at the salon
Include on your package: Name, Service type, Appointment date, and Head
measurement (for wigs)
Key to Perfect Installations
Thick frontals are not acceptable
Frontals should be around 120–150 density (e.g., Swiss & HD Lace) for the most natural
look that melts effortlessly into any skin tone
Unsure about colour? Lighter shades are fine — we can always build your perfect colour
Feel free to DM us if you have any questions.