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policy

This page tells you the policies we abide by with each service on this website (our site). Please read these policies before booking an appoitment. 

‭ Booking Hours‬
‭ Tuesday – Saturday: 9 AM – 7 PM‬
‭ Closed: Mondays & Sundays‬
‭ (Bookings on request)‬

Location‬
8 Cody Road, London, E16 4SR‬
Contact‬
WhatsApp: +44 7856 413523‬
‭ Email: isongsbeautyuk@gmail.com‬
‭ Instagram & Facebook: @isongbeautyuk‬
‭ Direct messages are monitored 24/7‬


‭ POLICIES (Please Read Before Booking)‬


‭ Add-Ons‬
Please select all required add-ons when making your booking.‬
‭ Example: If your hair will be dropped off late, add an “Emergency Appointment” to your‬
‭ booking.‬
‭ Want multiple add-ons? Message us on WhatsApp first.‬


‭ Extra Charges‬
Additional fees apply for the following:‬
‬‭ Appointments before 11 AM or after 5 PM‬
‬‭ Hair dropped off less than 4–5 days before your appointment‬
‬‭ Emergency or last-minute bookings‬
‬‭ Late arrivals‬



‭‭ Emergency Appointments‬
‭ Need a last-minute or out-of-hours slot?‬
‭ Please message us on WhatsApp to check availability before booking.‬


‭ Cancellations & Rescheduling‬


‬‭ You can reschedule free of charge up to 48 hours before your appointment‬
‬‭ No-shows and late cancellations may result in booking restrictions‬
‬‭ Update your appointment via your confirmation email or WhatsApp‬


Payments‬


‬‭ A non-refundable deposit is required via PayPal or Square to secure your booking‬
‬‭ Remaining balance payable by cash or bank transfer after appointment‬
‬‭ If paying cash, please bring the exact amount — no leaving to withdraw nearby‬


‭ Hair Drop-Off‬

‬‭ Hair must be dropped off 4–5 days before your appointment‬
‬‭ You can post your hair or hand it in. Drop-off instructions will be emailed after booking‬
‬‭ Drop-off box is available 24/7 at the salon‬
‬‭ Include on your package: Name, Service type, Appointment date, and Head‬
‭ measurement (for wigs)‬





‭ Key to Perfect Installations‬

‬‭ Thick frontals are not acceptable‬

‬‭ Frontals should be around 120–150 density (e.g., Swiss & HD Lace) for the most natural‬

‭ look that melts effortlessly into any skin tone‬

‬‭ Unsure about colour? Lighter shades are fine — we can always build your perfect colour‬




‭ Feel free to DM us if you have any questions.‬

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